Accredited Course

Customer Relations Level 2

Study House Ltd
Distancia

£250 - ($206.405)
IVA inc.

Información importante

Tipología Curso
Metodología A distancia
Horas lectivas 60 horas de dedicación
Duración 1 Year
Inicio clases A definir
Envío de materiales de aprendizaje
Servicio de consultas
Tutor personal
  • Curso
  • A distancia
  • 60 horas de dedicación
  • Duración:
    1 Year
  • Inicio clases:
    A definir
  • Envío de materiales de aprendizaje
  • Servicio de consultas
  • Tutor personal
Descripción

Customer relations is an important aspect of any business. This course helps improve your ability to interact with the customer. Learn helpful techniques to identify you firm’s strengths and weakness in regards to customer care. Understand how to meet the needs of the customers. Learn how to create personal relationships with customers. Learn how to professionally handle angry customers and complaints. Develop your verbal communication skills to more effectively manage customers over the phone. After completing this course individuals will be able to foster strong customer relations which results in greater customer retention.

Información importante

Requisitos: No prior knowledge or qualifications are required to study this course

Accredited or approved course provider: Customer Relations Level 2 award from NCFE - ABC Awards

Instalaciones

¿Dónde se da y en qué fecha?

comienzo Ubicación
A definir
Distance Learning
comienzo A definir
Ubicación
Distance Learning

¿Qué aprendes en este curso?

Receptionist
Telephone Skills
Customer Care
Customer Service
Customer Relationship Management
Customer Retention
Verbal Communication
Skills and Training
Reception Skills
Handling Complaints

Temario

COURSE CONTENT

 

The course is divided up into three modules, as follows:

 

Module 1: Customer Care

 

Why your firm needs customer care                                                             

Why you need to do something about it

Your plan of campaign

Customer care skills

Handling complaints 

 

 

Module 2: Customer Care on the Telephone

 

Telephones – problems and opportunities

Telephone skills

Telephone Reception Skills

Dos and Don’ts on the telephone

Handling problems and objections

Controlling anger

Dealing with criticism

Communicating on the telephone

Handling complaints

 

 

Module 3: Reception Skills

 

The role of the receptionist

Being a ambassador

Receiving visitors & guests

Administration in reception

Telephone Skills

 

Study Method

 

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 

 

Assessment

 

Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.