ISO/IEC 20000:2005 Lead ImplementerBehaviour Formação
1.300€ - ($915.622)
Exento de IVA
- Quinta do conde (Portugal)
- 40 horas de clase
ISO/IEC 20000:2005 Foundation training or a basic knowledge of ISO/IEC 20000-1:2005 and ISO/IEC 2000-2:2005 standards is recommended.
This intensive course enables the participants to develop an expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000:2005.
Also, the participant will master the best practices for planning and implementing IT Service Management processes starting from the six fields of ISO/IEC 20000:2005: planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.