ISO/IEC 20000:2005 Lead Implementer

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En Quinta do Conde (Portugal)

1.300€ - ($929.434)
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  • Curso
  • Quinta do conde (Portugal)
  • 40 horas de clase
Descripción


Dirigido a: Project manager or consultant wanting to prepare and to support an organization in the implementation of an IT Service Management System (ITSMS). ISO 20000 Auditor who wants to master the IT Service Management System implementation process. Person responsible for the IT management or conformity in an organization. IT department staff. Expert advisor in IT. Technical expert wanting to prepare for an IT Management function or for an ITSM project management function.

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Quinta do Conde
2975-374, Setubal, Portugal
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Preguntas Frecuentes

· Requisitos

ISO/IEC 20000:2005 Foundation training or a basic knowledge of ISO/IEC 20000-1:2005 and ISO/IEC 2000-2:2005 standards is recommended.

Temario

This intensive course enables the participants to develop an expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000:2005.

Also, the participant will master the best practices for planning and implementing IT Service Management processes starting from the six fields of ISO/IEC 20000:2005: planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.


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