Quality Seal Emagister EMAGISTER CUM LAUDE

ITIL® Service Design Training Course with Exam

The Knowledge Academy
Online
2 opiniones
Precio Emagister

£449 - ($371.477) £349 - ($288.743)
IVA inc.

Información importante

  • Curso
  • Intermediate
  • Online
  • 13 horas de dedicación
  • Duración:
    90 Days
  • Cuándo:
    A definir
Descripción

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Design exam, which is included in this course. The ITIL Online Service Design Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes, policies, documentation and architectures required to design IT services. By choosing The Knowledge Academy's online ITIL® Service Design training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Información importante
¿Esta formación es para mi?

ITIL Online Service Design Training Course with Exam is intended for those looking to learn about the Service Design area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Precio a usuarios Emagister: Limited Time Offer

Requisitos: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.

Instalaciones

¿Dónde se da y en qué fecha?

comienzo Ubicación
A definir
Online

Opiniones

F

23/09/2016
Lo mejor The client handling group was extremely productive and all the pre perused was sent electronically. The pre perused sets you up for the course. The Bristol centre was simple to locate, great parking and so forth. Anne-Marie, the coach was extremely experienced and was compatible with the gathering. To a great degree supportive and constantly accommodating.

A mejorar Everything OK.

Curso realizado: Septiembre 2016 | Recomendarías este centro? Sí.
A

23/09/2016
Lo mejor Course was great, teacher was educational and agreeable. Offices could do with an overhaul. Nowadays waiting 30 minutes to get into a building is absurd, as is not having wifi accessible. Many people work and keep notes online now so an absence of web availability is hurtful.

A mejorar Nothing bad.

Curso realizado: Septiembre 2016 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Decision Making
Conflict Resolution
Problem Solving
IT Project Management
Systems Administration
IT
Design
Design Methodology
Service Management
ITIL
IT Service Management
Service Design
IT Infrastructure Library
Package Printing
Design Package
Design
Design Package

Temario

The ITIL Service Design Online Training Course will cover the following topics:

  • Introduction to Service Design
    • The contents and use of Service Design Packages
    • The fundamental aspects of Service Design
    • Service Acceptance Criteria and how to use them to create value
  • Principles of Service Design
    • The measurement systems and metrics
    • Designing and utilising the Service Portfolio to enhance business value
    • Designing service solutions related to a customer’s needs
  • Service Design Processes
    • The flow of Service Design in relation to the business and customer
    • The interaction of Service Design processes
    • The five Design Aspects and how they incorporate into the Service Design process
  • Implementation and Improvement of Service Design
    • The six-stage implementation/improvement cycle and how the actions in each stage of the cycle are applied.
    • Business Impact Analysis, risk assessment and Service Level Requirements and how they can affect service design solutions.
  • Organising for Service Design
    • The Service Design roles and responsibilities, how they are used, where they are used and how a Service Design organisation would be structured to use these roles.