Operational Management Training

dancing lion training & consultancy
En empresa
3 opiniones

£337 - ($285.841)
IVA inc.

Información importante

  • Curso
  • En empresa
  • Duración:
    2 Days
  • Cuándo:
    A definir
Descripción


Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Información importante

Requisitos:

Instalaciones

¿Dónde se da y en qué fecha?

comienzo Ubicación
A definir
Inhouse

Opiniones

C

09/11/2016
Lo mejor Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.

A mejorar No negative aspects.

Curso realizado: Noviembre 2016 | Recomendarías este centro? Sí.
O

09/05/2016
Lo mejor The Trainer was outstanding – the best I have ever experienced.

A mejorar Everything OK.

Curso realizado: Mayo 2016 | Recomendarías este centro? Sí.
C

09/09/2016
Lo mejor The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.

A mejorar Nothing bad.

Curso realizado: Septiembre 2016 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Performance Management
Quality Systems
Performance
Quality
Quality management
Performance Appraisal
Quality Process
KPI
SLA
Key Performance Indicator
Performance Indicator
Quality Systems
KPI

Temario

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle