Accredited Course
Study House Ltd

Customer Service Excellence Level 3

Study House Ltd
Distancia

$212.174
IVA inc.
*Precio Orientativo
Importe original en GBP:
£250

Información importante

Tipología Curso
Metodología A distancia
Horas lectivas 60h
Duración 1 Year
Inicio Fechas a escoger
Envío de materiales de aprendizaje
Servicio de consultas
Tutor personal
  • Curso
  • A distancia
  • 60h
  • Duración:
    1 Year
  • Inicio:
    Fechas a escoger
  • Envío de materiales de aprendizaje
  • Servicio de consultas
  • Tutor personal
Descripción

Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service strategy. Develop the ability and skills to maintain excellent customer service. Upon completion of this course, you will be able to integrate what you have learned into your organization resulting in excellent customer service.

Información importante

Requisitos: No prior knowledge or experience is required to undertake this course.

Accredited or approved course provider: Customer Service Excellence Level 3 - ABC Awards

Instalaciones (1) y fechas
¿Dónde se da y en qué fecha?
comienzo Ubicación
Fechas a escoger
Distance Learning
comienzo Fechas a escoger
Ubicación
Distance Learning

¿Qué aprendes en este curso?

Email
Customer Service
Customer Retention
Customer Manager
Customer relationship
Customer satisfaction
Customer Service Excellence
Customer Needs
Plan Service Excellence
Maintain Service Excellence

Temario

COURSE CONTENT

The course is divided up into seven modules, as follows:

Module 1: What is Customer Service Excellence?

Module 2: Why is Service Excellence Important? 

Module 3: What Do Customers Want?

Module 4: How to Plan for Service Excellence

Module 5: How to Deliver Service Excellence

Module 6: How to Monitor Service Excellence

Module 7: How to Maintain Service Excellence

 

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

 

Study Method

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment.