Accredited Course
Study House Ltd

Executive Office Skills Level 2

5.0 excelente 3 opiniones
Study House Ltd
Distancia

$211.489
IVA inc.
*Precio Orientativo
Importe original en GBP:
£250

Información importante

Tipología Curso
Metodología A distancia
Horas lectivas 90h
Duración 1 Year
Inicio Fechas a escoger
Envío de materiales de aprendizaje
Servicio de consultas
Tutor personal
  • Curso
  • A distancia
  • 90h
  • Duración:
    1 Year
  • Inicio:
    Fechas a escoger
  • Envío de materiales de aprendizaje
  • Servicio de consultas
  • Tutor personal
Descripción

This executive office skills course is designed to teach individuals how to effectively work in a leadership position. This class is open to any individual looking to improve their office skills and leadership abilities, no previous experience needed. Participants of this course will become effective administrators. Develop motivational techniques that will improve staff moral as well. Learn innovative project management methods. Practice both verbal and written communication skills. Learn how to improve customer care. Upon completion of this course individuals will be confident in their leadership ability.

Información importante

Requisitos: No prior knowledge or experience is required to complete this course.

Accredited or approved course provider: Executive Office Skills Level 2 award from NCFE - ABC Awards

Instalaciones (1) y fechas
¿Dónde se da y en qué fecha?
comienzo Ubicación
Fechas a escoger
Distance Learning
comienzo Fechas a escoger
Ubicación
Distance Learning

Opiniones

5.0
excelente
Valoración del curso
100%
Lo recomiendan
4.6
excelente
Valoración del Centro

Opiniones sobre este centro

J
Jasmilla luximon
05/06/2011
Lo mejor: I must say that I am privileged to have studied this course as the team was very helpful and very accurate. I am happy that I have been encouraged so much and have just sent the last assignments. For me the course has been very clear and simple.
A mejorar: Nothing
Curso realizado: Junio 2011
¿Recomendarías este centro?:
J
Jasmilla luximon
05/06/2011
Lo mejor: I must say that I am privileged to have studied with Study House as the team was very helpful and very accurate. I am happy that I have been encouraged so much and have just sent the last assignments . I am looking forward to do another course with Study House. The course has been very clear and simple. Three Cheers for the team. You are the best :) From Jasmilla
Curso realizado: Junio 2011
¿Recomendarías este centro?:
N
Neil Ferguson
18/03/2010
Lo mejor: The course was very easy to follow. I have been able to use the skills I learnt in my current job.
Curso realizado: Marzo 2010
¿Recomendarías este centro?:

¿Qué aprendes en este curso?

Secretarial
PA
Receptionist
Report Writing
Executive PA
Customer Service
Communication Skills
Project Management
Personnel administration
Training Administration

Temario

COURSE CONTENT  

Module A – Customer Services 

·          Face to face contact 

·          Dealing with awkward customers 

·          Where are you? 

·          Dealing with complaints 

·          Complaints policy 

·          Do’s and don’ts of complaint handling 

·          Is the customer always right? 

·          Dangerous contact 

·          Person to person contact  

Module B – Personnel Administration 

·          The work cycle 

·          Recruiting 

·          Shortlisting 

·          Checklist on interview 

·          Contract of employment 

·          Personnel files 

·          Data protection 

·          Job descriptions 

·          Health and safety 

·          Staff security  

Module C – Project Management 

·          Defining a project 

·          Work structures 

·          Choosing your team 

·          Resourcing the information 

·          Who does what 

·          Gantt charts  

Module D – Communications 

·          Body language 

·          Appearances can be deceptive 

·          Emphasis on words 

·          Listening skills 

·          Letter writing 

·          Using the telephone 

·          Getting the message  

Module E – Training Administration 

·          The training cycle 

·          Who benefits from training 

·          Planning training 

·          Training methods 

·          Training environment 

·          Equipment 

·          Visual aids 

·          Evaluation 

Study Method   The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email.  

 Assessment   Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.