ISO 20000 Lead Auditor
Curso
En Quinta do Conde (Portugal)
*Precio estimado
Importe original en EUR:
1.300 €
Descripción
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Tipología
Curso
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Lugar
Quinta do conde (Portugal)
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Horas lectivas
40h
Dirigido a: People wanting to lead ISO 20000 certification audits as the responsible of an audit team; - Consultants wanting to prepare and support a company in an audit certification; - ITIL consultants who want to widen their knowledge; - Internal advisors to a company or internal auditors wanting to prepare and support his company in a certification audit IT Service management staff; - Expert advisors in information technology.
Sedes y fechas disponibles
Ubicación
comienzo
comienzo
A tener en cuenta
ITIL Foundations training or a basic knowledge of ISO 20000 is recommended, but not mandatory.
Opiniones
Temario
This five-day intensive course enables participants to develop the expertise needed to audit an Information Technology Service Management System (ISO 20000) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this interactive training, the participant will acquire the skills and knowledge needed to proficiently plan and perform audits compliant with the certification process of standard 20000:2005.
Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conducting of an audit.
ISO 20000 Lead Auditor
*Precio estimado
Importe original en EUR:
1.300 €