ISO 20000 Lead Auditor

Behaviour Formação
En Quinta do Conde (Portugal)

*Precio Orientativo
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Información importante

Tipología Curso
Lugar Quinta do conde (Portugal)
Horas lectivas 40h
  • Curso
  • Quinta do conde (Portugal)
  • 40h

Dirigido a: People wanting to lead ISO 20000 certification audits as the responsible of an audit team; - Consultants wanting to prepare and support a company in an audit certification; - ITIL consultants who want to widen their knowledge; - Internal advisors to a company or internal auditors wanting to prepare and support his company in a certification audit IT Service management staff; - Expert advisors in information technology.

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comienzo Ubicación
Quinta do Conde
2975-374, Setubal, Portugal
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comienzo Consultar
Quinta do Conde
2975-374, Setubal, Portugal
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Preguntas Frecuentes

· Requisitos

ITIL Foundations training or a basic knowledge of ISO 20000 is recommended, but not mandatory.


This five-day intensive course enables participants to develop the expertise needed to audit an Information Technology Service Management System (ISO 20000) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this interactive training, the participant will acquire the skills and knowledge needed to proficiently plan and perform audits compliant with the certification process of standard 20000:2005.

Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conducting of an audit.

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