Realvalley Healthcare Ltd

Managing Conflict - e-Learning CPD

Realvalley Healthcare Ltd
Online

$9.182
+ IVA
*Precio Orientativo
Importe original en GBP:
£10

Información importante

Tipología Curso
Nivel Intermediate
Metodología Online
Inicio Fechas a escoger
Campus online
Envío de materiales de aprendizaje
Servicio de consultas
Clases virtuales
  • Curso
  • Intermediate
  • Online
  • Inicio:
    Fechas a escoger
  • Campus online
  • Envío de materiales de aprendizaje
  • Servicio de consultas
  • Clases virtuales
Descripción

This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Instalaciones (1) y fechas
¿Dónde se da y en qué fecha?
comienzo Ubicación
Fechas a escoger
Online
comienzo Fechas a escoger
Ubicación
Online

¿Qué aprendes en este curso?

Conflict
Conflict Management
Management
Managing Conflict
Conflict Resolution
Behaviour
Triggers
Managing Communication
Conflict scenarios
Conflict Resolution Procedures
Conflict situations
Violence and bullying

Temario

Learning Outcomes
  • What is conflict management
  • Recognising aggressive behaviour
  • Workplace violence and bullying
  • Escalation and triggers
  • Verbal and non-verbal communication
  • Stages of conflict management and personal safety
  • Minimising conflict and taking a positive approach
  • Responding to aggressive and threatening behaviour