Realvalley Healthcare Ltd

      Managing Conflict - e-Learning CPD

      Realvalley Healthcare Ltd
      Online

      $8.304
      + IVA
      *Precio Orientativo
      Importe original en GBP:
      £10

      Información importante

      Tipología Curso
      Nivel Intermediate
      Metodología Online
      Inicio Fechas a escoger
      Campus online
      Envío de materiales de aprendizaje
      Servicio de consultas
      Clases virtuales
      • Curso
      • Intermediate
      • Online
      • Inicio:
        Fechas a escoger
      • Campus online
      • Envío de materiales de aprendizaje
      • Servicio de consultas
      • Clases virtuales
      Descripción

      This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

      Instalaciones (1) y fechas
      ¿Dónde se da y en qué fecha?
      comienzo Ubicación
      Fechas a escoger
      Online
      comienzo Fechas a escoger
      Ubicación
      Online

      ¿Qué aprendes en este curso?

      Conflict
      Conflict Management
      Management
      Managing Conflict
      Conflict Resolution
      Behaviour
      Triggers
      Managing Communication
      Conflict scenarios
      Conflict Resolution Procedures
      Conflict situations
      Violence and bullying

      Temario

      Learning Outcomes
      • What is conflict management
      • Recognising aggressive behaviour
      • Workplace violence and bullying
      • Escalation and triggers
      • Verbal and non-verbal communication
      • Stages of conflict management and personal safety
      • Minimising conflict and taking a positive approach
      • Responding to aggressive and threatening behaviour