Taylor Mason Training

Secretarial Skills

Taylor Mason Training

Precio a consultar

Información importante

Tipología Curso
Nivel Intermediate
Metodología Online
Duración 5
Inicio Fechas a escoger
Campus online
Envío de materiales de aprendizaje
Servicio de consultas
Clases virtuales
  • Curso
  • Intermediate
  • Online
  • Duración:
  • Inicio:
    Fechas a escoger
  • Campus online
  • Envío de materiales de aprendizaje
  • Servicio de consultas
  • Clases virtuales

The aim of this secretarial skills course will be to provide you with the practical skills and knowledge to be successful and prepared secretary/PA. The course is delivered either as a public course from various locations around the UK, or as an in-house course for groups (up to 12 per group).

Información importante
¿Qué objetivos tiene esta formación?

Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills





Fechas a escoger Matrícula abierta

¿Qué aprendes en este curso?

Executive PA
Executive Assistant
Skills and Training
PA Training
Secretary Training
Public Training Courses


During the course you cover:

  • What makes a successful secretary?
  • Defining your role and what is required of a highly proficient secretary
  • Identifying the skills and qualities for success
  • Completion of a SWOT analysis
  • Developing your role and determining the way forward
  • Understanding your manager’s role Contributing to your manager’s success
  • Defining your own and your manager’s/team’s objectives
  • Building a successful working relationship with your manager and team members
  • Balancing the needs of more than one manager
  • Communicating effectively through assertiveness
  • Effective listening and questioning skills
  • Building rapport in face-to-face communication
  • Identifying passive, aggressive and assertive behaviour
  • Saying no without feeling guilty
  • Handling difficult behaviours, people & situations
  • Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour
  • Adopting an appropriate approach in a variety of situations
  • Taking greater control and responsibility