ISO/IEC 20000:2005 Lead Implementer

Curso

En Quinta do Conde (Portugal)

$ 1.340.206,19 Exento de IVA

*Precio estimado

Importe original en EUR:

1.300 €

Descripción

  • Tipología

    Curso

  • Lugar

    Quinta do conde (Portugal)

  • Horas lectivas

    40h

Dirigido a: Project manager or consultant wanting to prepare and to support an organization in the implementation of an IT Service Management System (ITSMS). ISO 20000 Auditor who wants to master the IT Service Management System implementation process. Person responsible for the IT management or conformity in an organization. IT department staff. Expert advisor in IT. Technical expert wanting to prepare for an IT Management function or for an ITSM project management function.

Sedes y fechas disponibles

Ubicación

comienzo

Quinta do Conde (Portugal)
Ver mapa
2975-374

comienzo

Consultar

A tener en cuenta

ISO/IEC 20000:2005 Foundation training or a basic knowledge of ISO/IEC 20000-1:2005 and ISO/IEC 2000-2:2005 standards is recommended.

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Opiniones

Temario

This intensive course enables the participants to develop an expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000:2005.

Also, the participant will master the best practices for planning and implementing IT Service Management processes starting from the six fields of ISO/IEC 20000:2005: planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.

ISO/IEC 20000:2005 Lead Implementer

$ 1.340.206,19 Exento de IVA

*Precio estimado

Importe original en EUR:

1.300 €