Gestión de Cobranza Vía Telefónica

Curso

En Santiago

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Descripción

  • Tipología

    Curso

  • Lugar

    Santiago

  • Horas lectivas

    12h

Dirigido a: Personal que se relacione directamente con la cobranza al deudor, tanto telefónicamente como en terreno y a todas aquellas personas interesadas en conocer esta función.

Sedes y fechas disponibles

Ubicación

comienzo

Santiago (Metropolitana de Santiago)
Ver mapa
Estado 337, oficina 603

comienzo

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Desarrollo de las habilidades y cualidades para una óptima atención al deudor.

Desarrollo de habilidades y descubierta de cualidades

Regla de oro para saber escuchar

Análisis de una cualidad y una habilidad

Talleres de ejercicios

Modulo ii :

La comunicación y los deudores

¿qué es comunicación?

Barreras de la comunicación

Protocolos de comunicación para cobranza efectiva

Modulo iii:

Elementos de psicología del deudor.

Tipología de deudores

Elementos para identificar conductas, actitudes y evasivas

Manejo de deudores difíciles

Modulo iv:

El uso del teléfono

¿cómo realizar un buen diálogo telefónico?

Manejo de conflictos en el teléfono

Seguimientos en el teléfono

Modulo v:

El cobrador: un comunicador efectivo y con resultados

¿qué hace efectivo a un cobrador?

Perfil de un cobrador efectivo

¿cómo aproximarse a un cliente?

¿cómo motivar el pago?

Conclusiones

Gestión de Cobranza Vía Telefónica

Precio a consultar